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Payment

You can place an order and choose to pay using either:

• Credit card or Debit card (Visa, Mastercard, JCB or Union Pay are all accepted. Unfortunately we do not accept American Express at this time.)
• QR code payment
• LINE Pay
• Cash on delivery
• Member points: If you are a member you can use your points to pay for any goods on our website, except for delivery charges.
• E-voucher: During certain promotions you may earn an e-voucher, which you can use to pay for any goods on our website, except for delivery charges.

Return & Refunds

• To request a refund please fill in the hard copy of return form you received in the order history of your account or attached in the email.
• Then either post the item with return form back to Watsons at [Frasers Property Logistics Park Wangnoi 2, 141/47-48, Moo 2, Phayom Subdistrict, Wangnoi District, Ayutthaya 13170] or take your item, return form and receipt to any Watsons store.
• Once we have received and verified your item a refund will be given in the following methods
  • Payment method : Credit card / Debit card | Refund method : Credit card / Debit card | Refund period : Within 30 days
  • Payment method : QR code payment | Refund method : Cheque | Refund period : Within 30 days
  • Payment method : Cash on delivery | Refund method : Cheque | Refund period : Within 30 days
  • Payment method : LINE Pay | Refund method : LINE Pay | Refund period : Within 30 days

Term and condition: Supplier Direct Delivery – SDD (Items shipped directly from the brand owner company)

• Look for the Supplier Direct Delivery icon on the product image for items shipped directly from the brand owner company.
• Delivery times vary from approximately 3-7 days for Bangkok and its vicinity, 3-5 days for other provinces, and 4-7 days for specific areas.
• If it's a product delivered directly from the brand owner company, contact customer service at contactus@watsons.co.th for assistance with return coordination.
• The company allows product exchange/return within 7 days of the customer receiving the product, subject to the company's specified conditions.
• Points, e-vouchers, and delivery charges are non-refundable per the company's policy.
• Refunds for returned products will be processed within 30 working days after the company receives notification and the returned product, following the company's detailed conditions.
• For product exchanges or returns, shipping fees may apply, which will be deducted from the refund amount. Additional shipping charges may apply if the replacement product exceeds the minimum value required for free delivery (499 Baht or more).
• If the total amount of products delivered from the brand owner company (SDD) is below 499 Baht, the company will charge the specified delivery fee.
• Specific promotions may not apply to products shipped from the brand owner (SDD). The company reserves the right not to participate in such promotions.
• Not support for Home delivery express and Click and Collect at Watsons stores

Should you need further assistance please contact our Customer Service at telephone 02-017-8899 (9AM- 9PM Daily) or contactus@watsons.co.th

Thank you for your Shopping at Watsons Online