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Watsons Services

O+O is the new standard for retail stores. O+O means customer journey involves “offline plus online”. It is more about creating an integrated experience to better serve customers’ needs, that enables them to shop Watsons across any channel, anytime, anywhere. Let’s enjoy O+O shopping experience at Watsons together!

How to shop at Watsons?

  • Shop at Watsons physical stores

You can come and shop at Watsons stores. They are also connected to digital platforms, meaning the product offering is never limited by shelf space. In a few clicks, you can order products for delivery or pick-up by yourselves.

  • Shop online on Watsons’s website and mobile app

You can browse and buy the products on Watsons’s website and mobile app. You can select to collect in-store or delivery.

How to shop at Watsons?

How to shop online at Watsons?

Shop at Watsons website or download Watsons mobile app

Step 1: Add products to the shopping cart

Step 2: Select the delivery method (Click & collect/ Delivery)

Step 3: Input the delivery address/ Select your nearest Watsons store

Step 4: Select the payment option

Step 5: Pay and done!

How to shop online at Watsons?

Are you facing the following problems?

Let’s enjoy Watsons O+O shopping experience!

  • Click & Collect

With Click & Collect, you can purchase online and collect your orders from your selected Click & Collect store at your convenience. You can select from the most updated list of our stores with Click & Collect when you choose this delivery option upon checkout!

Watsons O+O, Watsons Click & Collect
  • Home Delivery
Watsons O+O, Watsons home delivery

Step 1. Place order online

Step 2. Free delivery for orders with a minimum spend

Step 3. Delivery

In a hurry to get your essentials? The new Watsons Express Delivery service brings your essentials straight to your doorstep in 4 hours or less!

Here is the step-by-step guide to using the Watsons Express Delivery service.

Watsons’ APP AI tools

Apart from the delivery service, Watsons’ APP also provides AI tools #ColourMe and Foundation Finder to help you experience virtual makeup and hair colouring.

In 2022, Watsons launched a brand new skin analysis AI tool “Skinfie Lab“, which provides you with highly personalised skincare product recommendations based on your selfies. Scroll to read how to use these AI tools in Watsons APP.

Watsons #ColourMe

Colour Me Virtual Makeup Try-on uses augmented reality technology, upgraded virtual makeup services have been launched in Watsons’ apps. Even if customers are wearing face masks, they can virtually try on any lipstick products they choose. In addition, Watsons has introduced a virtual hair coloring tool in the mobile app to help customers choose the right hair colorants.

Here’s the guide to using Watsons #ColourMe function.

Watsons #ColourMe, AI makeup tool
Watsons #ColourMe, AI makeup tool
Watsons #ColourMe, AI makeup tool
Watsons #ColourMe, AI makeup tool

You can also try to use it to try on a new hair colour!

Watsons Foundation Finder

Whatever your skin tone and skin type, you can the perfect match with Foundation Finder. You can order your recommended products as this function is connected to Watsons online store. You can also save the recommendation via email for later reference when visiting the stores.

Check out how to use this function below.


Watsons Skinfie Lab

With a selfie and answering a few simple questions about yourself, Skinfie Lab can able to detect and analyse your overall skin condition. It will generate a personalised skin report with a list of product recommendations that are available in Watsons eStore!

Watsons Skinfie Lab
Watsons Skinfie Lab
Watsons Skinfie Lab

Download Watsons mobile APP now!

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