Question 1

What is Synergy Promotion?

Accepted Answer

5% OFF for Watsons club membership when....

1) Completed purchase at Watsons offline store and you will get 5% discount to shop watsons.co.th (next purchase within the same month)

2) Completed purchase at watsons.co.th and you will get 5% discount to shop at Watsons offline store (next purchase within the same month)

*No minimum spend

**For Watsons club members only. 1 time/month

Question 2

Until when the promo is valid?

Accepted Answer

Until the last day of the month e.g. 31 July, 31 August etc.

For Watsons club members only, 1 time/month only

Question 3

If I shop at the last day of the month, will I get 'Synergy promotion'?

Accepted Answer

1) If Watsons club member purchased at Watsons offline store on the last day of the month, you will be able to use 'Synergy promotion' at watsons.co.th until 23:59 on the same date

2) If Watsons club member purchased at watsons.co.th on the last day of the month, you will be able to use 'Synergy promotion' at Watsons offline store until the operation hours of each stores

Question 4

When can I redeem 'Synergy promotion' (5% off)?

Accepted Answer

As soon as you receive SMS from Watsons, you can enjoy 5%* off right away.

Question 5

If I purchased at watsons.co.th and want to use 5% off next purchase at Watsons offline store. What do I need to show to the cashier?

Accepted Answer

Barcode from SMS

Question 6

Can I use 'Synergy promotion' if I shopped at Shopee, Lazada, Grab Mart, Panda Mart?

Accepted Answer

Sorry..you can't. You have to shop from watsons.co.th or Watsons TH application only in order to get 5% off next purchase at Watsons offline store

Question 7

What if I shopped from 'Chat and Shop'?

Accepted Answer

Yes, 'Chat and Shop' is counted as Watsons offline store. You will get 'Synergy promotion' via SMS

Question 8

Are there any limited purchases?

Accepted Answer

Hmm...Yes, you can only purchase 10,000 THB / bill

Question 9

What if I got refund after my first purchase, will I get 'Synergy promotion'?

Accepted Answer

No

Question 10

If I purchased at watsons.co.th and I lost the SMS, how will I redeem the promotion?

Accepted Answer

You may inform at the cashier

Question 11

Can I use 'Synergy promotion' with any items?

Accepted Answer

Unfortunately, you can't use 5% OFF with some items with promotions E.g. 50% OFF, Buy 1 Get 1, 2nd piece 1 THB, Medicine and medical treatment, Gift card Watsons club

Question 12

Can I still collect Watsons club points if I use 'Synergy promotion'?

Accepted Answer

Yes, can collect points

Question 13

How can I get more info about 'Synergy promotion'?

Accepted Answer

1) Watsons Call Center Tel. 02-017-8899 (Daily, 9.00-21.00)

2) Facebook Watsons Thailand Fan page

3) Go to Page Contact us or click http://www.watsons.co.th/contactUs (Working day, 9.00-17.00)

4) Live chat (Daily, 9.00-17.00)

5) At any Watsons store

Question 14

I can't log into my account.

Accepted Answer

If you have lost or forgotten your password, click on 'Forgotten Password?' and you will be directed to a reset password page.

If you are still facing problems logging into your account, our customer service is always here to assist you.

1. Go to 'Contact Us' form on our website by click http://www.watsons.co.th/contactUs, or

2. Call Watsons Call Center at 02-017-8899 (9:00 am - 9:00 pm, everyday)

Question 15

How can I make a purchase at Watsons online?

Accepted Answer

You need to have Watsons online Account to shop at Watsons online.

Question 16

How can I register for Watsons online account?

Accepted Answer

> If you already have Watsons Card and already registered

You can simply use your Watsons card account as Watsons online account. Your username is either Member card number 11 digits or your email address. Password is your created password.

> If you already have Watsons Card and but not yet registered

Please kindly register you Watsons card then you can use Watsons card account to be you Watsons online account. To use Watsons card account for online shopping you will unplock many member's privilege and also earn Watsons point to your Watsons card. Please see Watsons card registration here

> If you don't have Watsons Card, you can create Watsons Online account as below;

1. Click 'Sign up' under 'Your account' on the top-right.

2. You will be asked if you already have a member card. Please untick the box " Yes, activate / link my member card to start enjoy member offer & discount" .

3. Complete the form and click 'Create'.

4. And that's it! You're ready to start shopping and make your first purchase!

Question 17

Am I a Watsons member once I have created an account online?

Accepted Answer

No. Creating an account online allows you to place orders on Watsons.co.th and check on your order details.
To sign up as a Watsons member, please visit your local store to purchase a Watsons Card at a cost of 50THB, then follow these simple steps to register your Watsons Card here.

Question 18

How to register Watsons Online?

Accepted Answer

1. Go to "My Account"

2. Click "Activate Card"

วิธีลงทะเบียนครั้งแรกที่เว็บ วัตสันออนไลน์

3.If you don't have Watsons membership card, please untick the box

If you already have Watsons membership card, please tick in the box

4. Thai Mobile phone 10 digits

วิธีลงทะเบียนครั้งแรกที่เว็บ วัตสันออนไลน์

5. Receive OTP at your message app

6. Fill in OTP at Watsons website

7. Fill in your personal information

Password creation must be 8 digits or over E.g. Abcd1234

8. Done! Enjoy shopping at Watsons.co.th

Question 19

How to shop online from Watsons Application?

Accepted Answer

Search "Watsons TH" in App store or Play store to download application

1. Go to Login or "My Account" at the bottom right

2. Click "Sign up"

3.If you don't have Watsons membership card, please untick the box

If you already have Watsons membership card, please tick in the box

4.Finn in Thai Mobile phone 10 digits E.g. 081-111-1111

5. Receive OTP via SMS

6. Fill in OTP at Watsons TH Application

7. Fill in your personal information

Password creation must be 8 digits or over E.g. Abcd1234

8. Done! Enjoy shopping at Watsons TH Application

Question 20

How to obtain product code?

Accepted Answer

1. Click the product on watsons.co.th

2. You'll see a 6-digits product code on right side of the product's photo in the product detail page

Question 21

What is Click & Collect?

Accepted Answer

Click & Collect is convenient way for you to pick up your order. You can collect the order at your preferred Watsons stores countrywide. Our service supports more than 700 stores throughout Thailand.

Question 22

Is there any service charge for Click & Collect?

Accepted Answer

Free of charge, No minimum spend

Question 23

What is Click & Collect Express?

Accepted Answer

You can collect your order within 2 hours after the payment confirmation. Once your order is ready for pick-up, you will receive a SMS notification on your order Collection details and a 6-digit number or customer can retrieve your 6-digit pick up code under Order History. Order purchase after 19.00 o'clock, orders will deliver the next day at the branch's stores hours.

Question 24

What are evidences should I prepare for Click & Collect order collection?

Accepted Answer

Please prepare your identity card or passport and your order number to receive your Click & Collect order

Question 25

How long is the order kept at your preferred store?

Accepted Answer

After you received SMS or Email order collecting confirmation

• For Click & Collect, you can collect your order within 7 days. Your order will be cancelled if you are unable to collect within the collection period.

• For Click & Collect Express, you can collect your order within 5 days. Your order will be cancelled if you are unable to collect within the collection period.

Question 26

Is there any service charge for Click & Collect Express?

Accepted Answer

Click & Collect Express is free of charge

Question 27

How can I use Click & Collect Express?

Accepted Answer

If the store supports the Click & Collect Express, the Express Collect option will be displayed on the store selection screen.

Question 28

What are evidences should I prepare for Click & Collect Express order collection?

Accepted Answer

Please prepare the 6-digit collection code from SMS or from Order History in Your Account

Question 29

Will you receive single-use plastic bags from Click & Collect Express service?

Accepted Answer

According to Thai Food and Drug Administration, we refrain from providing single-use plastic bags for Click & Collect Express

Question 30

What are the available delivery options?

Accepted Answer

Home Delivery
Home Delivery Express (HDE)
Click & Collect (C&C)
Click & Collect Express (CCE)

Question 31

Is there any delivery charge?

Accepted Answer

🚚 Watsons Online Delivery Options

Delivery Method	Details	Delivery Fee
Home Delivery	Standard delivery to your address	• Bangkok & Vicinity: 29 THB • Outside Bangkok: 45 THB • Free when spending 499 THB+
Home Delivery Express (HDE)	Express delivery within 3 hours	60 THB (flat rate)
Click & Collect (C&C)	Pick up at any Watsons store	Free of charge
Click & Collect Express (CCE)	Pick up at Watsons store within 2 hours	Free of charge

Question 32

Will I be notified when you are about to delivery my order?

Accepted Answer

Yes, our courier service will contact you to make a delivery arrangement, to ensure that you are available to receive your order.

Question 33

How long my order will be delivered?

Accepted Answer

Bangkok and UPC will delivered within 2-5 working days

Question 34

Do you ship overseas?

Accepted Answer

No at the moment, Watsons.co.th does not deliver internationally. Orders are allowed to deliver within Thailand only.

Question 35

Can I do an exchange for item(s)?

Accepted Answer

Yes. You may exchange an item within 14 days of receiving them for the same item of a different colour/scent but that item must be the same price, if a promotion has reduced the price during the exchange process no refund will be given. In this regard, you will be required to fill in an exchange request form and return the good at our Watsons store or by post and specified in the invoice/receipt of such goods. Also, please contact our Customer Service team on the request an exchange at 02-017-8899 or http://www.watsons.co.th/contactUs

Question 36

Do you deliver to any location within Thailand?

Accepted Answer

Yes, we deliver to all addresses in Thailand.

Question 37

How do I pay for the delivery charge?

Accepted Answer

The delivery fee will show in your basket before you confirm your order. Please note that the delivery fee are prohibited to be pay by member points or eVouchers.

Question 38

How do I return an item?

Accepted Answer

To request a refund, you will need required to fill in an return form in your account and return the good at our Watsons store or by post and specified in the invoice/receipt of such goods. Once we have received and verified your item a refund will be process as the value payment was made within 30 days.

Question 39

What is the return policy?

Accepted Answer

You are entitled to return goods within 14 days of receiving them. In this regard, you will be required to fill in an return request form and return the goods at our Watsons store specified in the invoice/receipt of such goods.

1. Items purchased as part of a set or multi-item pack, have to be returned as a whole set.

2. Items that are labeled as non-returnable and/or non-refundable on Watsons.co.th, will not be accepted in our return and refund policy.

3. Items paid for with member points or eVoucher cannot be returned.

4. In case you got free delivery because your purchase above 499 baht and you want to return an item which make the total amount less than 499 baht (which mean this will not comply the condition of 499 baht free delivery). The company reserves the right to deduct 29 baht or 45 baht, depending on your delivery address area, from your refunds.

Question 40

What if I receive an incorrect/imcomplete order?

Accepted Answer

All products will be check the condition before pack and deliver to you. If you did not receive your order in the expected condition due to defective/incorrect/missing item, please return it to us within 14 days upon receiving your order at any of our Watsons stores.

Question 41

มาตรการส่งดี (Dee-Delivery)คืออะไร

Accepted Answer

What is Dee-Delivery Guarantee?

It’s a special measure for customers who choose Cash on Delivery (COD) with home delivery.

If there’s any problem with your order (wrong item, missing item, or defective product),
you can submit a return and refund request directly with the delivery company.
The request must be made within 5 days from the date you receive your parcel.

Question 42

ฉันต้องการคืนสินค้าผ่านช่องทางการชำระเงินแบบเก็บเงินปลายทาง (COD)

Accepted Answer

ท่านสามารถติดต่อผ่านบริษัทขนส่งโดยตรง ภายในระยะเวลา 5 วัน (เริ่มนับตั้งแต่วันที่ได้รับพัสดุ) โดยจะต้องอยู่ภายใต้เงื่อนไขใดเงื่อนหนึ่งดังต่อไปนี้

ลูกค้าไม่ได้สั่งพัสดุดังกล่าว
พัสดุที่ได้รับมีความชำรุด หรือ เสียหายทางกายภาพ มองเห็นด้วยตาเปล่า
พัสดุที่ได้รับไม่ตรงตามที่สั่ง

หากอยู่ในเงื่อนไขที่กำหนด ท่านสามารถติดต่อและขอยื่นเรื่องทำรายการขอคืนพัสดุผ่านบริษัทขนส่งที่ได้ให้บริการกับทาง วัตสัน ผ่านช่องทางดังต่อไปนี้

บริษัทผู้ให้บริการขนส่ง	ที่ยื่นคำร้องขอคืนสินค้า
KEX	https://th.kerryexpress.com/th/home
J&T Express	(ข้อมูลจะอัพเดทในวันที่ 16 ต.ค. 67)

หลังจากคำขอคืนพัสดุได้รับการพิจารณาจากทางฝ่ายที่เกี่ยวข้อง พนักงานจัดส่งจะติดต่อและเข้าไปรับพัสดุคืน ตามที่อยู่จัดส่ง โดยจะคืนเงินให้กับลูกค้าภายในระยะเวลา 15 วัน นับตั้งแต่วันที่ได้รับการแจ้งผ่านช่องทางที่กำหนดของแต่ละบริษัทขนส่ง

Question 43

I want to contact the delivery company directly

Accepted Answer

KEX / บริษัท เคอีเอ็กซ์ เอ็กซ์เพรส (ประเทศไทย) จำกัด (มหาชน)

Call Centre: 1217

ข้อมูลอัปเดต มาตรการส่งดี (Dee-Delivery): https://th.kerryexpress.com/th/dee-delivery

ข้อกำหนดและเงื่อนไขการให้บริการเก็บเงินปลายทาง (COD): https://th.kerryexpress.com/th/terms-and-conditions-of-cod

J&T Express / บริษัท โกลบอล เจท เอ็กซ์เพรส (ไทยแลนด์) จำกัด

Call Centre: 1470

ข้อมูลอัปเดต มาตรการส่งดี (Dee-Delivery): (ข้อมูลจะอัพเดทในวันที่ 16 ต.ค. 67)

ข้อกำหนดและเงื่อนไขการให้บริการเก็บเงินปลายทาง (COD): (ข้อมูลจะอัพเดทในวันที่ 16 ต.ค. 67)

Question 44

The exclusive benefits that you will receive from the Watsons Club Club Card are:

Accepted Answer

The exclusive benefits that you will receive from the Watsons Club are:

1. All Watsons Club members will receive 1 point for every 25 Baht
2. Every 200 points are worth 20 Baht (Point will expire within 2 calendar years according to annual calendar count, for example, if a customer receives reward points on December 1, 2017, the reward points will expire on December 31, 2018)
3. Receive 5% discount for Watsons Brand products. (Except special promotion products: Buy 1 Get 1 Free, Buy 2 Get 1 Free, Buy 2 & Save, Buy 3 & Save, One Baht Promotion for Second Item, Mix&Match Promotion and products participating the Buffet Promotion)
4. Receive 10 times bonus points when shopping at Watsons Store or online during a 3 day period of your Birthday (1 day before your birthday, on your birthday and 1 day after your birthday) The company reserves the right to provide the 10 times bonus points only for the first buy in the mentioned period, for example; a customer born on January 10th will receive the privilege of the bonus points if he/she purchase products during January 9th , 10th and 11th . If the customer made the first buy on January 9th, the customer will receive the 10 times bonus points for it, then for the next buy, customer will receive normal reward points)
5. Receive special price products only available for Members every month
6. Receive bonus points for products participating in promotions
7. Members will receive the privilege of invites to join any special Watsons Club activities (in accordance with the company's conditions)
8. Members are able to check reward points, get informed of any special promotions and receive member news at www.watsons.co.th or through many channels registered
9. Many other privileges reserved only for Watsons Club Members

1 except you lost your Watsons Club card, you need to purchase new Watsons Club card
2 except medicine, medical equipment’s and e-Gift card
3 Except bonus point products / bonus points are not included in the promotion
4 Reserve the right to deny the '10 times bonus points promotion' to participate with the bonus point products.
5 Only for members that have registered their Watsons Club card already.

Question 45

I have recently purchased Watsons card from the Watsons store. How do I proceed with the card registration?

Accepted Answer

I have recently purchased Watsons card from the Watsons store. How do I proceed with the card registration?

If you would like to register via Watsons website
1. Click 'Sign up/ Activate Card'
2. Fill in your Card Number 11 digits and Initial password 6 digits \(Both card number and initial password can be found at the back of your card.
3. Complete the form
4. After completing the form, the system will send you Activation Code via SMS that you provided via registration, and you must input the code you receive and submit.
5. And that's it! You already completed the registration

Question 46

Will I be able to enjoy all member benefits instantly after I get my Watsons Club Card?

Accepted Answer

Will I be able to enjoy all member benefits instantly after I get my Watsons Club Card?

Yes, you may start accumulating points immediately. However, to redeem your points and/or enjoy 10X points in your birthday month, you will need to activate your Watsons Club card as soon as possible. You may activate your card online at Watsons.co.th, or through our Customer Services.

Question 47

How do I check my points accumulated in my account?

Accepted Answer

How do I check my points accumulated in my account?

You may check your point balance through;
1) login to your account online at Watsons.co.th
2) login to your account at Watsons Mobile Application
3) Watons Call Center at 02-017-8899 (9:00 am - 9:00 pm, everyday)
4) Watsons receipt

Question 48

If I lose my Watsons Club Card or when it is damaged beyond normal use, how do I get a new card?

Accepted Answer

💳 What should I do if I lose my Watsons Club Card?

You can block (freeze) your card through 2 simple channels:

Block your card online
- Log in with your membership card number or email at www.watsons.co.th/login
- Go to “Card Loss” under My Account and click “Confirm” to freeze your card.
Block your card via Call Center
- Call 02-017-8899, available daily from 9:00 am – 9:00 pm.

⚠️ Important:
To protect your Watsons Club Card and your reward points, please freeze your card immediately if it is lost.
This ensures your card will be deactivated and your points cannot be redeemed as cash discounts by someone else.

Question 49

How can I deactivate my member or personal online shopping account? Can I get back my member or personal online shopping account if it has been deactivated?

Accepted Answer

How can I deactivate my member or personal online shopping account? Can I get back my member or personal online shopping account if it has been deactivated?

Please contact our Watsons Call Center at (+66) 02-017-8899 (Thailand)

Service available time at 9AM – 9PM (Daily) or email to contactus@watsons.co.th.

Please be informed that the deactivation/delete process is irreversible.

Question 50

Can I do an exchange for item(s)?

Accepted Answer

🔄 Can I exchange or return an item?

Yes. You may exchange an item within 14 days of receiving it for the same item in a different colour or scent, provided it is the same price.

If the item is under promotion and the price has been reduced during the exchange, no refund will be given for the price difference.

Return conditions:

Items must be in their original condition with complete packaging.
If the item was purchased as part of a set or pack, the entire set/pack must be returned.
To process, please complete the Exchange/Return Request Form and return the item to any Watsons store or by post (as specified in your invoice/receipt).
You can also contact Customer Service for assistance:
- 📞 02-017-8899 (Daily, 9:00 am – 9:00 pm)
- 🌐 www.watsons.co.th/contactUs

Exceptions:

Items marked with “Non-returnable” labels or specified as non-refundable on watsons.co.th cannot be exchanged or returned.
Items paid with Club points or e-Gift vouchers cannot be exchanged or returned.
Exchanges cannot be processed through the Dee-Delivery (COD Return) channel.

Question 51

What is the return policy?

Accepted Answer

You are entitled to return goods within 14 days of receiving them. In this regard, you will be required to fill in an return request form and return the goods at our Watsons store specified in the invoice/receipt of such goods.

1. Items purchased as part of a set or multi-item pack, have to be returned as a whole set.

2. Items that are labeled as non-returnable and/or non-refundable on Watsons.co.th, will not be accepted in our return and refund policy.

3. Items paid for with member points or eVoucher cannot be returned.

4. In case you got free delivery because your purchase above 499 baht and you want to return an item which make the total amount less than 499 baht (which mean this will not comply the condition of 499 baht free delivery). The company reserves the right to deduct 29 baht or 45 baht, depending on your delivery address area, from your refunds.

Question 52

How do I return an item?

Accepted Answer

To request a refund, you will need required to fill in an return form in your account and return the good at our Watsons store or by post and specified in the invoice/receipt of such goods. Once we have received and verified your item a refund will be process as the value payment was made within 30 days.

Question 53

Refund Method

Accepted Answer

Question 54

How can I contact with Watsons?

Accepted Answer

1. Watsons Call Center Tel. 02-017-8899 (Daily, 9.00 - 21.00)
2. Facebook Watsons Thailand Fan page
3. Go to Watsons website then click Contact us page or go to https://www.watsons.co.th/th/contactUs (Daily, 9.00 - 21.00)
4. Send email to contactus@watsons.co.th (Daily, 9.00 - 21.00)
5. Live chat (Daily, 9.00 - 21.00)
6. At any Watsons store

Question 55

Can I track my order?

Accepted Answer

❓ Can I track my order?

A: Yes, you can easily track your order by logging in to your account:

Go to ‘Order History’ under My Account, or
Click ‘Track My Order’ after logging in.

If you need further assistance, you can reach our Customer Service team via the Contact Us form on our website, or call us at 02-017-8899 (available daily, 9:00 am – 9:00 pm).

Question 56

Payment Conditions

Accepted Answer

Customers can select the payment method at the checkout page then complete the payment. When we receive the payment confirmed, customers will receive the order confirmation email. The system will cancel the order automatically if no payment is received within the specified time.

Question 57

QR Payment

Accepted Answer

❓ How to pay with QR Code?

Simply follow these steps:

Select QR Code Payment at checkout.
Save/Capture the QR Code screen shown.
Open your Bank Application that you will use for payment.
Choose Scan to Pay or the QR Code function in your banking app.
Select the saved QR Code photo from your gallery.
Confirm your payment in the banking app.
Return to the Watsons App or Website to view the order confirmation page.

Question 58

What are the payment methods available?

Accepted Answer

❓ What payment methods are available at Watsons Online?

You can choose from the following payment options:

Credit or Debit Card
- Visa, MasterCard, JCB, and UnionPay are accepted
- American Express is not supported
QR Code Payment
- Via your Bank’s mobile application
LINE Pay
Cash on Delivery (COD)
Watsons Club Member Points
- Use points to pay for any products online
- Excludes delivery charges
E-Voucher
- Earned during special promotions
- Can be used to pay for any products online
- Excludes delivery charges

Question 59

How to make payments via Rabbit LINE Pay?

Accepted Answer

Follow these simple steps:

Top up your Rabbit LINE Pay account (or link your credit/debit card).
Place your order on the Watsons website.
Select Rabbit LINE Pay as your payment method.
You will be redirected to the LINE website, which will show a QR code or ask you to log in.
Log in to Rabbit LINE Pay using your LINE account.
A notification will pop up on your mobile.
Open the notification and log in to LINE Pay via the LINE app.
Your order details will appear — simply confirm and complete your payment. ✅